Cap's Black Book states the Honda Jazz and HR-V both retain higher Residual value than their competition.

• Residual values for Honda Jazz and HR-V crossover exceed expectations
• New HR-V holds significantly more value than Nissan Qashqai
• Jazz RVs 12.1% higher than Ford Fiesta
• Similar RV improvements forecast for all-new Civic

Two of Honda’s newest and most popular models – the stylish Jazz city car and acclaimed HR-V crossover – have outperformed all forecasts to achieve market-leading residual value levels, according to the latest figures from RV setters CAP.

The figures from CAP’s ‘Black Book’ show the Honda HR-V Diesel will hold an impressive 77% of its value after twelve months/20,000 miles – up to 15% more than the Nissan Qashqai and even further ahead of other crossover competitors.

And while the Jazz may be compact, its RVs are anything but. CAP’s data shows the model retains an incredible 12% more than the Ford Fiesta.

In addition, the latest generation of the Jazz is performing significantly better than its predecessor, with RVs for year-old models some 16% higher.

The results underline the quality and appeal of both the Jazz and HR-V and are underpinned by Honda’s legendary reputation for reliability.

What’s more, they demonstrate the continual progress that’s been made by the brand in improving residual values across the board.

Phil Webb, Head of Cars at Honda (UK), said: “As a brand Honda has been working very hard in close co-operation with the industry to improve residual values for all our models. Unlike rivals, we do not force registrations through heavily discounted channels and this is paying dividends.

“The RVs being achieved by the Jazz and HR-V equal those of premium brand models and far exceed even our own original forecasts. We now expect to see similarly impressive residual value figures for the all-new 2017 Civic.”

USA - The stylish and versatile Honda HR-V crossover vehicle gets updates for the 2017 model year.

• Hot-selling crossover continues to gain accolades
• Coupe-like styling and sportiness combine with SUV functionality

The stylish and versatile Honda HR-V crossover vehicle, the 2016 Green SUV of the Year, adds a new color for 2017 and goes on sale tomorrow with a manufacturer's suggested retail price (MSRP) starting at $19,365 for the LX 2WD with a 6-speed manual transmission.

With bold and sporty coupe-like styling, SUV versatility and a 34-mpg EPA highway fuel economy rating (2WD CVT), by any measure the 2017 Honda HR-V is a standout in the entry crossover market. 

Delivering outstanding value with a long list of standard features and technologies, including 17-inch alloy wheels, push-button electric parking brake with Automatic Brake Hold, rearview camera with guidelines, Pandora® radio and Bluetooth® HandsFreeLink®, the 2017 HR-V also adds a sophisticated new color – Lunar Silver metallic – to its palette, replacing Alabaster Silver. 

Available in LX, EX and EX-L Navi trims, the 2017 HR-V is powered by a highly refined and efficient 1.8-liter 4-cylinder 16-valve DOHC i-VTEC® engine producing a peak 141 horsepower and 127 lb.-ft. of torque. The engine is paired with one of two efficient and responsive Honda transmissions: a seamless and sporty continuously variable transmission (CVT), available on all models, or an engaging 6-speed manual transmission, available on LX and EX models with 2WD.

2017 HR-V Pricing and EPA Fuel Economy Ratings
Trim	Drivetrain	MSRP1	EPA MPG2 Ratings (city/ highway/combined)
LX	2WD w/ 6MT	$19,365	25/33/28
LX	2WD w/ CVT	$20,165	28/34/31
LX	AWD w/ CVT	$21,465	27/31/29
EX	2WD w/ 6MT	$21,415	25/33/28
EX	2WD w/ CVT	$22,215	28/34/31
EX	AWD w/ CVT	$23,515	27/31/29
EX-L Navi	2WD w/ CVT	$24,840	28/34/31
EX-L Navi	AWD w/ CVT	$26,140	27/31/29

Safety and Driver-Assistive Technology

The HR-V is designed to achieve class-leading safety ratings and features including Honda's next-generation Advanced Compatibility Engineering™ (ACE™) body structure for enhanced frontal collision protection. For 2017 HR-V carries forward the 2016 model's five-star Overall Vehicle Score from the National Highway Traffic Safety Administration (NHTSA).

Standard safety and driver-assistive features include four-channel anti-lock brakes (ABS) with Brake Assist and Hill Start Assist; Vehicle Stability Assist™ (VSA®) electronic stability control system; a Multi-Angle Rearview Camera; dual-stage, multiple-threshold front airbags; driver and front passenger side airbags; side-curtain airbags for all outboard seating positions; and a Tire Pressure Monitoring System (TPMS). Honda LaneWatch® display is included with EX and EX-L Navi trims.

Powertrain and Drivetrain

Power comes from a highly refined and responsive 1.8-liter SOHC 16-valve 4-cylinder engine with i-VTEC® valvetrain, producing a peak 141 horsepower at 6,500 rpm and 127 lb.-ft. of torque at 4,300 rpm. The engine is mated to a sporty and fuel-efficient continuously variable transmission (CVT) with Honda "G-design" shift logic, or a slick-shifting 6-speed manual transmission (LX and EX FWD only). The HR-V is available with front-wheel-drive or with Honda's Real Time AWD with Intelligent Control System™ for outstanding all-weather traction and control.

Body and Chassis

The HR-V utilizes a unique center-mounted fuel tank layout that enables the 2nd-Row Magic Seat® to fold completely flat into the floor, creating a more spacious and versatile interior package. Driving efficiency, handling performance and cabin quietness are further aided by an aerodynamic shape and a lightweight yet rigid body structure with significant noise-insulating materials and design features. Twenty-seven percent of the body is composed of advanced ultra-high strength steel for improved rigidity that enhances collision-protection, handling response, ride quality and a quiet cabin environment.

Fully independent front and torsion-beam rear suspension systems with amplitude reactive dampers maximize rear seating and cargo space while also providing outstanding handling characteristics and ride quality. Electric Power Steering (EPS) provides a refined and sporty steering feel while minimizing energy requirements. All models feature power-assisted four-wheel disc anti-lock brakes with Electronic Brake Distribution (EBD) and Hill Start Assist, an Electric Parking Brake (EPB) with Automatic Brake Hold, 17-inch aluminum alloy wheels and 215/55R17 all-season tires.

Features and Trims

The HR-V offers a high level of standard equipment for an affordable crossover vehicle, along with a long list of available premium features to accommodate a wide variety of consumer needs. LX and EX trims with front-wheel drive can be equipped with either the 6-speed manual transmission or sporty continuously variable transmission (CVT), and all models can be specified as front-wheel-drive or equipped with Real Time AWD™.  Models with Real Time AWD™ are available only with a CVT.

The 2017 Honda HR-V is covered by a comprehensive 3-year/36,000-mile new vehicle limited warranty and a 5-year/60,000-mile powertrain limited warranty. Additional benefits of ownership include Honda Roadside Assistance, which provides free 24-hour roadside assistance during the 3-year/36,000-mile new vehicle limited warranty term. The HR-V was developed by Honda R&D Co. Ltd. in Japan, and is manufactured at Honda's eighth and newest auto plant in North America, in Celaya, Mexico.

Honda is the biggest climber in Car Dealer Power Survey 2016 making it one of the UK's best dealer networks around.

• Honda is the biggest climber in Car Dealer Power Survey 2016
• Survey measures satisfaction levels at dealer network level
• Progress highlights Honda’s commitment to dealer partners and customer experience

Honda (UK) has made major advances in satisfaction levels across its dealer network according to the results of a major new survey.

The brand made the biggest gains in the influential Car Dealer Power Survey 2016, climbing 20 places and establishing itself as one of the industry’s leading manufacturers, particularly when it comes to aftersales, new car supply and finance, which Honda scored especially well on.

Compiled by Car Dealer Magazine, the survey asks dealers to rate the performance of manufacturers across key business areas such as brand awareness, forward planning, finance offerings and return on investment.

The results show Honda retailers are particularly impressed with the brand’s performance across its aftersales operations, giving it an impressive 90 per cent approval rating.

This came just weeks after Hondacare Assistance – the brand’s breakdown and recovery service – was voted the best in the 2016 Which? Breakdown Survey and awarded Which? Recommended Provider status.

Taken together, the two surveys demonstrate the progress being made in Honda’s continued commitment to deliver the very best ownership experience for its customers.

The Car Dealer Power Survey, with its business focus, also underlines the attractiveness of the Honda brand to potential investors keen to join its expanding dealer network.

Rebecca Stead, head of network development at Honda UK, said: “We are absolutely delighted to have made such significant advances in satisfaction levels across our dealer network over the past 12 months and will continue to seek to improve.

Stead added: “As a brand, we place great emphasis on developing the working relationship we have with our dealer partners and to ensuring the processes and financial infrastructure we put in place work for them and their businesses.

“The benefits of this approach will be felt too outside our network as happy and satisfied dealers will project the very best impression of our brand and its strengths and values to our customers and potential customers.”

Hondacare Assistance has been voted the best car maker branded cover in the 2016 Which? Breakdown Survey.

Hondacare Assistance has been voted the best car maker branded cover in the 2016 Which? Breakdown Survey and been awarded Which? Recommended Provider status.

As part of the Which? Car Survey 2016, which collected data from almost 8,600 drivers who had to call out a breakdown service in the past year, Hondacare Assistance scored an impressive 88%, up by 1% from last year’s survey.

Hondacare Assistance took the top spot in both the time taken to arrive on site as well as the ‘repair at roadside’ categories, both of which are key factors when a customer is stuck at the roadside, highlighted by the survey which discovered 78% said response time is the most important factor when choosing a breakdown company.

Provided by the AA, Hondacare Assistance covers the car for three years and is included as part of the manufacturer warranty offering a full range of services such as home, roadside and recovery assistance as well as a messaging service to let a family member know what’s happening.  All Honda owners get European Assistance as part of the standard manufacturer warranty.

Philip Crossman, Managing Director of Honda UK, commented: “Hondacare Assistance has been named the best car maker branded cover for the second year running, which is a tremendous achievement.  In all instances at Honda, the customer is the priority and this recognition by a trusted consumer champion will firmly entrench that ethos in both our existing and new customers to the Honda brand.”

Honda (UK) almost took top spot in the 2016 J.D. Power Customer Service Index, having been pipped to the post by just one point.

Honda (UK) almost took top spot in the 2016 J.D. Power Customer Service Index, having been pipped to the post by just one point.

On the survey’s 1,000-point scale that ranks each manufacturer on overall customer satisfaction, Honda scored 775 points, exceeding the ‘volume brand’ average of 744 and the ‘premium brand’ average of 761. What’s more, Honda outgunned the top premium brand, which scored 774.

The J.D. Power 2016 UK Customer Service (CSI) Study is regarded as a leading authority on customer service in the UK car market. This year’s survey was carried out between February and April 2016 taking direct feedback from 8,478 customers who registered new vehicles between February 2013 and April 2015.

The study measures the customer service of franchised dealers for maintenance and repair work, examining five weighted measures (listed in order of importance):

• Service quality
• Service initiation
• Service advisor
• Vehicle pick-up
• Service facility

Philip Crossman, Managing Director of Honda (UK), said: “Our dealers consistently score highly on independent customer satisfaction surveys and it’s great to see this excellence quality once again recognised by J.D. Power and our customers. Dealers are the front line for the Honda brand, they are integral to our business and so consistently scoring highly for customer satisfaction is extremely encouraging.”

The study also summarises key findings that significantly contribute to overall customer satisfaction:

• A greeting on arrival from a service advisor can increase service satisfaction by as much as 48 points on the 1,000 point-scale
• A fast and efficient ‘pick-up’ after maintenance or service work is vital. Overall satisfaction is highest among the 53% of customers who said the process of completing paperwork and being handed their keys took less than five minutes
• Transparency on work carried out against the price paid is highly valued. Overall satisfaction averages 742 among the 81% of customers who received an explanation of the charges after service was completed, compared with 653 among those who did not receive an explanation

Honda (UK) is currently offering a five-year or 62,500-mile 32-point service plan for the fixed price of £695 (petrol models) and £995 (diesels), offering potential savings of £505 and £435 respectively. Undertaken by Honda-trained technicians using genuine Honda parts, this offer is available on cars less than eight months old, with fewer than 8,000 miles on the clock.