Suzuki revealed as the ‘most improved organisation’ in annual UK Customer Satisfaction Index (UKCSI) for July 2016

• Suzuki revealed as the ‘most improved organisation’ in annual UK Customer Satisfaction Index (UKCSI) for July 2016, out of 227 brands, including 24 carmakers
• Suzuki adds 9.1 points to July 2015 score and climbs to 27th place overall
• The bi-annual study is a nationwide measure of satisfaction and covers 13 different sectors

Suzuki GB PLC is delighted to announce that it has been recognised as the ‘most improved organisation’ in The Institute of Customer Service’s annual UK Customer Satisfaction Index (UKCSI) for July 2016. 

A national measure of sentiment across the country, the research asks over 10,000 consumers to rate their experiences of dealing with more than 200 different companies across 13 sectors, including brands in the motoring industry.  

Compared to the same study in July 2015, Suzuki has since added 9.1 points to give a score of 82.4, which saw the carmaker climb to 27th place overall. 

The year-on-year increase in the number of points was greater than any other of the 226 companies classified, and the biggest improvement out of all of the 24 car manufacturers that took part in the study. During the same period, the automotive sector equally saw a 0.6 point-rise in customer satisfaction. 

The significant jump in the latest ranking has been assisted by the launch of the nationwide Suzuki Service Promise initiative last summer. It is designed to ensure that vehicle owners receive a consistently high standard of care across its entire network of Service dealers when they take the car for routine servicing or repair.

Denis Houston, Aftersales Director at Suzuki GB PLC, said: “We are delighted with the results shown in the Customer Satisfaction Index and this clearly reflects our ongoing investment and the great lengths that Suzuki goes to in order to ensure that every motorist receives the very highest level of service. 

We are extremely pleased that the effort of our dealer network has paid off, and we will continue to strive for even better scores in 2017.” 

Suzuki takes the title of best Compact Crossover in The Sunday Times Top 100 cars 2016.

Suzuki GB PLC would like to share some very good news for its Vitara model as it has been voted the winner of the compact crossover category in The Sunday Times Top 100 cars of 2016. 

Launched in the UK nine months ago, the Vitara was tested by their editorial team against some very strong competition from four different brands with one costing over £16,000 more for its lowest priced derivative.

The Sunday Times comments: “Squint — hard — and you might mistake the new Vitara for a Range Rover Evoque. That’s because Suzuki’s crossover has morphed from a cheap and cheerful off-roader into a primped, well-equipped vehicle that’s top of its class. This has a lot to do with the low starting price.”

Vitara SZ4 is available from £13,999 and standard equipment for all models is comprehensive and includes seven airbags, alloy wheels, DAB Radio with USB and Bluetooth connectivity, cruise control with speed limiter, auto air conditioning and front and rear electric windows.  Suzuki’s latest ALLGRIP four wheel drive technology is available as an option.

The most recent addition to the range is the new S model which provides a more sporting and dynamic character to the Vitara line up. The new S is the first Suzuki to utilise new BOOSTERJET technology engine which, in Vitara, is a 140PS 1.4-litre Direct Injection turbocharged unit (DITC). 

This new engine has compact dimensions and offers 220Nm of torque available from just 1,500rpm through to 4,000rpm.  CO₂  emissions are 127g/km and just one gramme higher for the optional six speed automatic transmission.

Suzuki also scored well in the warm hatchbacks category with its popular Swift Sport model. First launched in the UK in January 2012, the Sport again impressed the team who commented:  “This might look slow on paper and in the metal too, but get in and you won’t want to release the steering wheel. 

The Swift’s non-turbocharged 1.6-litre engine is a gem: smooth, revvy and full of heart. The car grips tenaciously, steers with energy and the subtle go-faster tweaks mean nobody else is likely to realise the fun you’re having, particularly if you opt for the five-door version. The three-door is a sub-£14,000 bargain”.